AUTOCOURT LTD takes your privacy seriously. This privacy policy describes how we collect, use, and protect your personal information in compliance with UK data protection legislation.
Last updated: 08/12/2025
1. Who We Are
We are the data controller for the personal information collected via our website and during the provision of our services.
Our details are:
- Business Name: Autocourt LTD
- Address: 7b Prow Park, Treloggan Industrial Estate, Newquay, TR7 2SX
- Email: info@autocourt.co.uk
- Phone Number: [Your Phone Number]
2. Information We Collect About You
We collect various types of personal data to provide our MOT and garage services.
- Identity Data: Name
- Contact Data: Billing address, email address, and telephone numbers.
- Vehicle Data: Vehicle registration number, make, model, VIN (Vehicle Identification Number)
- Financial Data: Bank account and payment card details (processed securely by third-party payment processors).
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform as you interact with our website.
- Usage Data: Information about how you use our website, products, and services.
We collect this information when you book an MOT or service online, contact us via forms, sign up for marketing, or visit our premises.
3. How We Use Your Information and Our Lawful Basis
We will only use your personal data when the law allows us to. The common lawful bases we rely on include:
| Purpose for Processing | Type of Data | Lawful Basis |
|---|---|---|
| To register an MOT test certificate | Vehicle, Identity Data | Legal Obligation (required by DVSA/DVLA) |
| To manage your booking and provide services | Identity, Contact, Vehicle Data | Contract (necessary to perform our agreement with you) |
| To send appointment reminders and service updates | Contact Data | Legitimate Interests (operating our business efficiently and providing good customer service) |
| To process payments | Financial Data | Contract and Legal Obligation (for tax/accounting) |
| For marketing communications (if you opt-in) | Contact, Marketing Data | Consent (which you can withdraw at any time) |
| To improve our website and services | Technical, Usage Data | Legitimate Interests (for data analysis and improvement) |
4. Who We Share Your Data With
We may share your personal data with:
- The Driver and Vehicle Standards Agency (DVSA) and the DVLA to record your MOT results and verify vehicle details as legally required.
- Third-party service providers who help us run our business, such as payment processors, IT support, and email service providers. All third parties are required to respect the security of your personal data and use it only for specified purposes.
- Professional advisers (lawyers, bankers, auditors, insurers) as required for business operations.
- HM Revenue & Customs, regulators, and other authorities where we are under a legal obligation to disclose your data.
We do not sell or rent your personal data to any third parties for marketing or commercial purposes.
5. Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorised way.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Generally, customer invoice data is kept for a minimum of 6 years for tax purposes.
6. Your Legal Rights
Under UK data protection law, you have rights over your personal data:
- Right of access: Request a copy of your personal data.
- Right to correction: Ask for incomplete or inaccurate data to be corrected.
- Right to erasure: Ask us to delete your personal data where there is no good reason for us continuing to process it.
- Right to object to processing: Object to processing where we are relying on a legitimate interest basis.
- Right to data portability: Ask for your data to be transferred to another organisation.
- Right to withdraw consent: Withdraw consent at any time where we are relying on consent to process your data.
You can exercise these rights free of charge. We have one month to respond to your request.
7. Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO).
8. Changes to This Privacy Policy
We keep our privacy policy under regular review. Any updates will be posted on this page