Terms and Conditions
These terms and conditions govern the use of the services provided by Autocourt LTD  (referred to as “the Company,” “we,” “us,” or “our”). By booking an MOT test or any other service with us, you (the “Customer” or “you”) agree to be bound by these terms. 
 
1. Booking and Appointments
  • Appointments: We will make every effort to offer an appointment for testing at the earliest practicable date and time. You must arrive 10 minutes before your allocated time. Late arrivals may result in the allocated slot being cancelled and the loss of your booking fee.
  • Booking Information: When booking, you must provide accurate vehicle details (registration mark, make, model) and your correct contact information. Providing incorrect information may result in us being unable to carry out the service, and a charge may still apply.
  • Proof of Appointment: For vehicles without a current MOT certificate (which cannot be legally driven on public roads without an appointment), a written or digital record of your appointment must be kept by you as proof for your journey to our station. 
 
2. The MOT Test
  • MOT Test Fee: The maximum fee we can charge is set by the DVSA (Driver and Vehicle Standards Agency). Our current fees are displayed on our website and at our premises on the public notice board.
  • Refusal to Test: We may refuse to test a vehicle if:
    • It is a class or type of vehicle we are not authorised to test.
    • The vehicle’s condition is such that, in the tester’s opinion, a proper examination would involve a risk of injury to any person or damage to property.
    • It does not have an identifiable vehicle registration mark or VIN.
    • It is of a size, weight, or configuration that cannot be safely tested on our facilities.
    • The vehicle is not roadworthy enough to perform the test (e.g., insufficient fuel, oil, or water).
  • DVSA Regulations: The MOT test is conducted strictly in accordance with DVSA requirements and standards outlined in the MOT inspection manuals.
  • Customer Viewing Area: You have the right to observe the test from the designated public viewing area, which is signed and safely located. 
 
3. Failures, Repairs, and Retests
  • MOT Failure: If your vehicle fails the MOT test, we will issue a VT30 failure document detailing all dangerous, major, and minor defects.
  • Repairs: We are unable to provide repairs at our facility. We can recommend suitable options within the area. Repairs that only require small consumable items (bulbs / wipers etc) we are able to supply and fit at cost (price of goods + VAT)
  • Retest Policy: 
    • Free Retest (Same Day/Next Working Day): A partial retest is free if the vehicle remains at our VTS for repair and the re-examination is carried out before the end of the 10th working day following the day of the initial test. A partial retest is also free if you bring the vehicle back to us before the end of the next working day for a retest on specific minor items only (e.g., lamps, mirrors, wipers, wheels/tyres, etc.).
    • Paid Retest (Within 10 Working Days): If the vehicle is removed from our premises for repair elsewhere and returned within 10 working days, a partial retest fee will apply.
    • Full Test Fee: If the vehicle is not re-examined within 10 working days, a full MOT test must be conducted, and the full test fee will be charged again. 
 
4. Vehicle Use, Liability, and Storage
  • Use of Your Vehicle: You authorise us and our employees to use your vehicle on the highway and elsewhere for all purposes connected with the work outlined (e.g., road testing, moving the vehicle around the premises). We will ensure the vehicle is covered by our insurance during this time.
  • Parking: We have limited parking available. We ask that all customers are to collect their vehicles within 1 hour of the end of the MOT test unless permission is given. Any vehicle left after this time could be liable to parking charges.
  • Liability: Vehicles, components, fittings, and contents are left at the Customer’s risk. We are not liable for loss or damage unless caused by our negligence or default, our employees, or agents. 
 
5. Payment and Title of Goods
  • Payment: Payment for services and goods supplied must be made in full on or prior to collecting your vehicle.
  • Title of Goods: The title (ownership) in any goods or parts supplied and fitted during a service or repair passes to you only when we have received full payment. 
 
6. Consumer Rights
Nothing in these terms and conditions is intended to exclude or limit your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. Services must be carried out with reasonable care and skill, and goods supplied must be of satisfactory quality, fit for purpose, and as described. 
 
7. Complaints and Dispute Resolution
If you have a complaint, please follow our internal complaints handling procedure outlined in our premises or available upon request. If a dispute cannot be resolved internally, you may refer it to an Alternative Dispute Resolution (ADR) provider, such as the National Conciliation Service or another relevant trade body we are registered with.